Thank you for playing Solitaire: Decked Out! It excites us that so many people enjoy the game we’ve carefully made.

However, as a small team it’s difficult for us to individually respond to all the questions, requests, and concerns we receive.

So, we ask a favor: Could you please look through the following Troubleshooting Guide?

If the Troubleshooting Guide doesn’t provide the answer you seek, please feel free to contact us and we will try to respond when possible. Unfortunately we are only able to respond to English and Korean inquiries.

We appreciate your understanding. And thank you for your support!

Solitaire: Decked Out! Team

Hi all,
Recently, we're hearing from many that the Game Progress Sync is not acting properly.

The symptom is:
'Game progress found in another device' prompt pops up couple of times during the game play (regardless of how many devices they use).

This issue has been reported since last Friday(12/8) and we're investigating why this is happening.
We hope to fix this issue soon and apologize for this inconvenience.

If you have lost your purchases because of this issue, please contact us via we'll do our best to restore the data or give refunds.

(See ""I lost my purchases"" item on the list first and contact us with regarding information)

Solitaire Decked Out Team